Process management skills in Information Technology
2014-2015 IT management jobs skills demand results
- Process and procedures 33%
- Planning and organising 11%
- Customer consideration 44%
- Communication 17%
- Record keeping 11%
- Problem solving 16%
- Managing tasks 11%
Constant change is now the new normal in the Information Technology industry. Corporations are looking to the new generation of leaders to solve complex business, economic, social and environmental challenges. Agility and efficiency are front and centre in the executive vocabulary and the tools to bring about that change include cloud, aaS (as-a-service) commercial constructs and advanced analytics such as big data. But in the context of skills, our research shows that old fashioned communication remains king. It is not surprising that in such a dynamic industry that the ability to communicate at all levels is more sought after than any other.
Processes & Procedures
Definition: Knowing what administrative processes are required by the business to monitor, analyze and improve the business operations. Making recommendations for improved processes and procedures bases on experience and sound understanding of existing ones.
Planning and Organizing
Demonstrating a methodical approach to work. To undertake tasks in a systematic way demonstrating good logic and sound reasoning. To structure items in sequence, considering the consequences of each action on the next. Preparing charts, process maps, and displaying systematic events over a period of time. Demonstrating connectivity of events and separation of activities when required.
Putting the customers viewpoint to the front of any situation. Taking on board the customers needs and providing the best solution or result to satisfy the customer.
Cogent construct and expression of thoughts and ideas.
Ensuring that information is retained in an orderly manner, allowing others to retrieve the information when needed. Ensuring information is not incorrectly destroyed but mindful of not retaining unnecessary or superfluous information.
Determining the requirements of an activity to assess its workload, impacts and resources to structure this with one or more other tasks within a daily work schedule, project plan or agreed delivery period. Being able to determine the key deliverables of a task and directing the right people to undertake the task.