Technical ITS skills

Snapshot of reasearch into technical skills requested in IT job advertisements

computer repair

Technical skills in Information Technology

2014-2015 IT management jobs skills demand results

  • Technical knowledge 100%
  • Customer consideration 13%
  • Teamwork 1%
  • Developing self or others 3%
  • Communication 41%
  • Customer interaction 13%
  • Problem solving 16%

Constant change is now the new normal in the Information Technology industry. Corporations are looking to the new generation of leaders to solve complex business, economic, social and environmental challenges. Agility and efficiency are front and centre in the executive vocabulary and the tools to bring about that change include cloud, aaS (as-a-service) commercial constructs and advanced analytics such as big data. But in the context of skills, our research shows that old fashioned communication remains king. It is not surprising that in such a dynamic industry that the ability to communicate at all levels is more sought after than any other.

Customer Consideration

Definition: Putting the customers viewpoint to the front of any situation. Taking on board the customers needs and providing the best solution or result to satisfy the customer.


Definition: Working well with others to successfully achieve a common goal or achievement, giving consideration and mutual respect for all others involved in the activity whilst recognizing own contributions as being part of the whole. Responding well to others suggestions, making own recommendations without issue and accepting the purpose of activity is to reach a goal, best achieves through collaborative and cooperative activity rather than individual and isolated undertakings.

Developing Self and/or others

Definition: Accepting training needs as required and appreciating the need for constructive appraisal of capability and competence. Being willing to learn and increase ones capability. Note: Jobs requesting this trait pay 18% higher on average.

Communication Skills

Definition: Determining the requirements of an activity to assess its workload, impacts and resources.

Customer Interaction

Definition: Maintaining a professional relationship with the customer, understanding your role to the customer and managing the customers expectations of your role.

Problem Solving

Definition: The ability to break down a problem into its core components, calculate the best cause of action to either solve or alleviate the problem within a reasonable timescale. Asking the right questions and finding the answers from the right sources to get the best solution to a problem.

Specific Technical Knowledge

Definition: Understanding the technical specification of the hardware and software used by customers and within the business. Having the ability to recall relevant facts about the hardware or software for use by the business or the client as appropriate when undertaking any interaction or service provision for the customer.