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Blackberry Enterprise Server Skills

RIM (Research in Motion) products such as Blackberry Enterprise Server and phones require some specialized support and maintenance skills.

Support Tasks

Tier 1 Administration Tasks

Tier 1 tasks are generally associated with the configuration and support of users and phone devices. These tasks include;

  • Phone activation process
  • Basic phone troubleshooting such as pin resets and battery problems.
  • Basic configuration such as entering email address, usernames & passwords in order to provision the phone for a specific user.
  • Creating and enabling users for Blackberry service.
  • Troubleshooting web browsing and proxy settings.

Tier 2, 3 Administration Tasks

Higher level tasks are associated with the configuration and support of the enterprise server environment.

  • Enterprise Blackberry server patches and version upgrades.
  • Troubleshooting connectivity to regional RIM servers.
  • Set priority and controls.
  • Configure and troubleshoot communications to a corporate directory such as Active Directory.
  • Troubleshoot connectivity and mail message issues between blackberry services and corporate email servers.

Knowledge of Blackberry phone and Blackberry applications

Further Reading on Skills

Word processing skills and spreadsheet applications (MS Office)
Windows Skills or Experience
Email client skills (Microsoft Outlook)
Provide Mainframe support
Customer Service Skills
Problem Solving Skills
Proficiency in Active Directory
Previous Experience
Knowledge of Blackberry phone and Blackberry applications
Knowledge of VPN (Virtual Private Networks)
Excellent Communication Skills
Knowledge of Network Basics
Monitor Network Performance
Experience with network devices
Programming Language
Troubleshooting Skills
Knowledge of the SDLC Methodology
Develop Requirements