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Program Manager Job Description

Job Description

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Plan, scope and lead services engagements with clients. Assume management responsibilty for project delivery teams and high level milestones. Plan and design portfolio objectives.


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  • Plan, develop and execute a program of works aimed at delivering business outcomes for the client.
  • Develop and monitor frameworks for client service engagements.
  • Develop business cases, options analysis and financial modelling.
  • Understand client businesses and challenges.
  • Manage scopes and delivery streams engaged with the client.
  • Identify opportunities to extend client engagement.
  • Assume management responsibility for project delivery.
  • Ensure project Quality Assurance (QA) compliance.
  • Manage project resourcing and cost recovery with the client.
  • Inspire, enable and motivate the team.

Key Competencies

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  • Financial proprietary
  • Influencing
  • Strategic Insight
  • Planning & Organizing
  • Communications
  • Leading Others

Skills, Knowledge and Experience

Employer Demand %


88 Demonstrated experience in project delivery.
41 Excellent written and oral communication skills.
35 Demonstrated ability to build and maintain client relationship.
35 Demonstrated knowledge of Project Management methodologies such as PMI, PMBOK or Prince2.
18 Demonstrated knowledge in ITIL and Six Sigma.
18 Experience in leadership roles.
1 Excellent knowledge and understanding of the Project Management life cycle.


Employer Demand


59 Degree
29 PMP
6 Prince2


The following salary indicators were found for this role;


Roles Not Requesting a Degree

Roles Requesting a Degree

Top End

Salary $92K - $111K $120K - $131K $160K
Contract Rates Insufficient Data N/A

Key Personal Attributes

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An excellent program manager ensures that delivery expectations are carefully managed with the client and that a healthy ongoing relationship continues to produce new opportunities for future client engagements.

Attraction to the Position

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This role is well suited to a personable manager who can develop strong, trusting relationship with clients.

Staff Retention Strategies for Employers

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Program managers often find conflict between what a client wants/expects to be delivered and what his/her project managers say that they can actually deliver. Helping the program manager to maintain a balanced approach setting expectations with both parties should help to reduce conflict and stress.

Advantage Alert

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